FAQs

 

• When is it?

Saturday 9th October 2026, 9am -5pm.

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• Can I get a refund if I can no longer attend?

Tickets are non-refundable. You are welcome to resell your ticket privately or transfer it to someone else at any time, or swap to a virtual ticket on the day with no issues at all. If you wish to resell/gift your ticket instead of the livestream option, just let us know the name and email address of whoever is taking your place so we can update the booking. Email help@untangledbytingle.com.

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• What if I am unwell on the day?

Please do not come if you are unwell. We mean that kindly but firmly. We have Untanglers that may be immunocompromised, or more susceptible to illness. We want to ensure everyone has a great time and don't want to spread illness. Email us beforehand or WhatsApp us on the day (You'll already have our number) and we will offer you a virtual place so you do not miss out on the day entirely. 

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• I am neurodivergent and not sure a full day event is manageable. Is this really for me?

I cannot tell you what is right for you, however being someone that finds events really hard, and ends up with days/weeks of event 'hangover' recovery time needed from most events, Ive tried to make it as accessible as possible. This event was designed with you in mind. There is a quieter zone with noise-cancelling headphones and weighted blankets, overflow seating with a monitor so you can watch sessions at your own pace, buddy tables staffed by someone ready for a proper chat, quiet tables where nobody will approach you, outdoor space for fresh air, and Untangler Helpers in blue waistcoats all day. Move around as much as you need to. If you need to leave and have a ticket, you'll be sent replays from the day so you can catch up with what you missed. You are also able to come and go from the event as you please - just keep your lanyard for re-entry.

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• What is the difference between a Buddy Table and a Quiet table?

Buddy Tables are for connection. There will always be someone sitting there ready for a proper conversation — no introductions needed, just pull up a chair. Quiet tables are the opposite: clearly marked spaces where the understanding is that nobody talks to you. Both are valid. Both are there all day.

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• Who are the Untangler Helpers?

Our Untangler Helpers are volunteers in blue waistcoats who will be around the space all day. They are there to support you, not manage you. Feeling anxious, lost, or just in need of a human? Find an Untangled helper wearing a blue waistcoat or head to a Buddy Table. 

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• How does the lanyard system work?

On arrival you will receive both a green and a red lanyard cord. Wear the green one when you are happy to be approached for a chat. Switch to the red one when you need space and do not want people to initiate conversation with you. You can swap between them as many times as you need to throughout the day — your needs might change from morning to afternoon and that is completely fine. The colour key is printed on the back of every delegate badge. Nobody will ask you to explain your choice.

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• Is there a code of conduct?

Yes. DeclutterCon is a shame-free space and we take that seriously, and we aim to make the space feel as safe as we are able to. Everyone at the event is expected to treat each other with respect, honour the lanyard system, and not offer unsolicited advice about anyone's home or habits. Photography of other delegates without their permission is not allowed. Anyone who is disrespectful, confrontational, aggressive, threatening, or harassing toward another person, or who attends under the influence of alcohol or drugs to a degree that affects their behaviour, may be asked to leave at the organiser's discretion and will not be refunded. If something makes you feel unsafe on the day, please speak to an Untangler Helper in a blue waistcoat straight away. You will be taken seriously. 

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• How do I get to the venue?

Before the day we will send you video guides showing how to get there from Sheffield train station, the bus stations, the nearest tram stop, and the car park. 

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• Do I need to pay the Sheffield Clean Air Zone charge?

Sheffield city centre has a chargeable Clean Air Zone. It mainly applies to older commercial vehicles, but it is worth checking your own vehicle before you travel. You will see CAZ signs as you approach the city. Check whether a charge applies to you at sheffield.gov.uk/clean-air-zone-sheffield.

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• When do the challenges start?

The weekly bitesize challenges begin one month before DeclutterCon, so from around 6th September 2027. There are rewards on the day for anyone who took part. To access this, ensure you join the Whatsapp group before the challenges start, details will be sent to you upon booking your ticket. 

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• What is the digital goody bag?

After the event, VIP ticket holders will receive a curated digital programme email including resources and materials from the speakers, highlights from the day, and exclusive offers from our  partners (companies supporting our event that will have display tables at the event). There's no physical bag of tat and random leaflets to carry home.

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• What food and drink is included?

Tea, coffee, biscuits and pastries are included at arrival and at every break. A lunch with GF and vegan options is included in your ticket price. Water is available throughout the day at no charge. You will need to buy your own tea, coffee, or other drinks at lunchtime. You will be required to complete a registration form upon buying your ticket which will request details of any dietary requirements.

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• What are the expo stands?

Around the room you will find tables and stands from businesses and experts aligned with the DeclutterCon values. People and companies who genuinely get it and have been selected for the services they offer which compliment decluttering. Browse, ask questions, and have conversations at your own pace throughout the day, during breaks and at lunchtime.

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• I have access requirements. Can you help?

The venue is fully accessible for wheelchair and mobility scooter users, including the toilets. We have hearing loops and subtitles on all screens. If you have any other requirements, please email help@untangledbytingle.com before you book so we can make sure we can support you properly.

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• Will there be filming and photography?

Yes. Filming and photography will take place throughout the day for promotional purposes. If your safety or privacy is a concern, please speak to an Untangler Helper in a waistcoat on the day and we will do our best to help. We cannot guarantee you will not appear in any footage.

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• What is the toilets situation?

The toilets at the venue are all-gender and are accessed straight from our room. Some have urinals and some do not (these are signposted on the door). Accessible toilets are available.

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• What do I do about my luggage?

If you're staying at another hotel, you can ask them to store your luggage there for free, and pick it up after the event, or you can bring it with you and we will store it for you whilst you're with us, free of charge.

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• Do I have to be neurodivergent / Have a full home to attend?

Absolutely not. The event is open to all neurotypes and for homes of all types! The things you will learn about your home and how to declutter, organise and maintain it and the event are open to all to learn, connect and enjoy!

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